If a client has booked a lesson which they can no longer attend, they have the option of cancelling their booking.
In order to do so, the client needs to locate the lesson from within their calendar which they wish to cancel. By selecting that lesson and clicking ‘More Details’, the client can then click ‘Cancel Booking’.
If the client cancels a lesson more than 24 hours before the start, the client’s attendance on the lesson will be set to ‘Did Not Attend – Not Chargeable’.
If the client cancels a lesson less than 24 hours before the start, the client’s attendance on the lesson will be set to ‘Did Not Attend -Chargeable’ at 100% of the original lesson fee.
Your tutors need time to prepare each lesson in advance, therefore, if you know that you cannot attend a lesson in advance please inform your tutor to help them schedule their time accordingly.
You can inform your tutor of the lesson/s to be cancelled within 24 hours before the start of your lesson.
If you had to cancel your lesson at short notice, you can always reschedule the lesson to avoid being charged.
You can either email your tutor on their provided email or email Schooly at hello@schooly.help
